Questions & Answers

Frequently Asked Questions

Times Alive App for iPhone and iPad No Sound?
Be sure the ringer on your device is NOT in the silence mode.

Where do I get the Times Alive App for my device?
From your device, open the App Store and search for Times Alive.

Is my order complete it still says: processing?
YES! Your order has been accepted and is in the works. Status is always in the processing mode, even after it has shipped.

When will I receive my order?

Orders are shipped, in most cases, within 48 hours. You should get your package 3-5 business days after the order is placed. A notification email will be sent from our fulfillment house when your order has shipped.

Where do I access online Times Alive?
Enter this address in your browser and be sure there are no other words in the address bar:

How do I cancel my subscription to online Times Alive?
Simply send a request to and we will cancel it for you.

I ordered the Times Alive subscription. How long do I wait to have access?
An email with the activation code is sent immediately to your inbox. If you have not received it, please check your spam box.

How do I download my order?
Go to my account at the bottom of the home page. Find your recent order and click on the download link. Save it to your desktop and double click to open.

What is your return policy?
We have a money back guarantee. If for any reason, you would like to return your purchase, pack it up with a copy of the invoice and write the reason for return. Send it to the warehouse address on the packing slip on Lyndale Ave. N. When the package is received we will process a refund less shipping costs.

How much is shipping?
(see below)
Free Shipping on some items: Simply look for the logo on selected items throughout the store.