| Order Status |
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| Has my order shipped? |
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Orders are shipped from our warehouse within two business days. You will get an email from the warehouse, Promail5, with shipping details. Tracking information will be included if shipped by UPS. Allow about one week for shipping by US Mail to the United States, two to three weeks for shipping to Canada, and 3-7 days for UPS shipments. Priority Mail takes about 2-3 days. |
| How do I change quantities or cancel an item in my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. |
| How do I track my order? |
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Tracking information will be sent to you by email for orders that are sent by UPS. This includes all orders over $75.00. Watch for an email from Promail5. |
| My order never arrived. |
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We ship all packages within 2 business days, so if two weeks have passed and you are in the US and have not received your package, there may be an issue with the address or another delivery problem. Please check with others at your school or home to verify that it was not received by another person, or did not come in more than one package that may have been misplaced.
Please report issues by calling customer service at 1-800-585-6059 ext. 4. Leave a message with your name, method in which the order was placed, the order ID and your phone number. We will research the problem and call you back shortly. We guarantee you will get what you have ordered. |
| An item is missing from my shipment. |
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Please report issues by calling customer service at 1-800-585-6059 ext. 4. Leave a message with your name, the order ID, items missing and your phone number. We will research the problem and call you back shortly. We guarantee you will get what you have ordered. |
| When will my backorder arrive? |
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Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. |
