No Sound on Times Alive App for iPhone and iPad

Be sure the ringer on your device is NOT in the silence mode. Flip the top left side button on your iPhone to the forward position.

Where do I get the Times Alive App for my device? 

From your device, open the App Store or the Google Play store and search for Times Alive. The Free Version at the Apple Store is called Times Alive Lite. It offers an in-app purchase to unlock the remaining lessons. The first three lessons are free

How do I get Online Times Alive to track progress? 
  1. Be sure the student’s name login is exactly the same. (case sensitive)
  2. Be sure you are on a computer that can write to the hard drive.
  3. Be sure the student returns to the same computer. (progress is stored on the resident computer, not in the cloud)
  4. Be sure you are operating in the login section NOT the “try it” section.
When will I receive my order? 

Orders are shipped, in most cases, within 48 hours. You should get your package 3-5 business days after the order is placed. A notification email will be sent from our fulfillment house when your order has shipped.

Where do I access online Times Alive if I signed up before February 2019 ? 

Enter this address in your browser and be sure there are no other words in the address bar:

How do I cancel my subscription to online Times Alive if I signed up before February 2019? 

Simply send a request to [email protected] and we will cancel it for you. You will not be able to log on to myaccount at because our new site (March 2019) did not transfer accounts from former customers.

What is your return policy?

We have a money back guarantee. If for any reason, you would like to return your purchase, pack it up with a copy of the invoice and write the reason for return. Send it to the warehouse address on the packing slip on Lyndale Ave. N. When the package is received we will process a refund less shipping costs. 

How much is shipping? 

Shipping is based on the subtotal of your cart. The minimum is $7.95 for orders under $50.00. To calculate shipping, add the items to your cart and select from the drop down box. You do not have to purchase to estimate shipping.