Help

No Sound on Times Alive App for iPhone and iPad

Be sure the ringer on your device is NOT in the silence mode. Flip the top left side button on your iPhone to the forward position.

Where do I get the Times Alive App for my device? 

From your device, open the App Store or the Google Play store and search for Times Alive. The Free Version at the Apple Store is called Times Alive Lite. It offers an in-app purchase to unlock the remaining lessons. The first three lessons are free. The version without in-app purchase is called Times Alive.

I paid for Apple App, it is asking me to pay again? 

If you have purchased the Times Alive app and would like to download it to another Apple device you can do that without paying again if the device uses the same apple ID as the original purchase. Be sure that you are trying to download the original app you purchased. We have two apps. One is Times Alive Lite which allows for an in app purchase and the other is Times Alive, a one time fee. For Times Alive Lite you will get a “purchase now” button click on it and then click “restore”.

How do I get Online Times Alive to track progress? 
  1. Be sure the student’s name login is exactly the same. (case sensitive)
  2. Be sure you are on a computer that can write to the hard drive.
  3. Be sure the student returns to the same computer. (progress is stored on the resident computer, not in the cloud)
  4. Be sure you are operating in the login section NOT the “try it” section.
When will I receive my order? 

Orders are shipped, in most cases, within 48 hours. You should get your package 3-5 business days after the order is placed. A notification email will be sent from our fulfillment house when your order has shipped.

Where do I access online Times Alive if I signed up before February 2019 ? 

Enter this address in your browser and be sure there are no other words in the address bar: https://timestablesthefunway.com

How do I cancel my subscription to online Times Alive if I signed up before February 2019? 

Simply send a request to [email protected] and we will cancel it for you. You will not be able to log on to myaccount at citycreek.com because our new site (March 2019) did not transfer accounts from former customers.

How much is shipping? 

Shipping is based on the subtotal of your cart. The minimum is $7.95 for orders under $50.00. To calculate shipping, add the items to your cart and select from the drop down box. You do not have to purchase to estimate shipping.

What is your return policy?

We have a money back guarantee. If for any reason, you would like to return your purchase, pack it up with the original packaging and a copy of the invoice. Please write the reason for return on the invoice. Send it to the warehouse address on the packing slip on Lyndale Ave. N. When the package is received we will process a refund less shipping costs.